Our Location

Contact Us: Head Office

Admin Procedure

 

Admin Maintenance Procedures

 

 

Daily Maintenance Operations

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    • Job Cards
    • Invoices
    • Quotations
    • Estimations
    • On site works
    • Site Inspections
    • On site photos
    • Progress Reports
    • Completion Certificates

     

    Policy Operations procedures:

    Remedial claims
       

    • Our office receive claim from Insurance House
    • Our office call client and confirm date and time.
    • We provide name of representative with contact details.
    • We confirm correct address and damage detail from client.
    • Our in-house assessor visit site on the same day or date as requested by client.
    • Our in- house assessor issues quotation and report for the damages with photos within 6 hours.
    • We immediately send quote with report to Insurance claims department and await instruction.
    • We complete works according to quote, client then signs satisfaction document.
    • We receive job cards from operation teams upon completion.
    • We issue the invoice, with photos & documents the day after.


 

Assessments  &  Loss  Adjustments

A  Specific  partner  has  been  in  the  insurance  industry  for  over  21  years,  10  years  as  Claims  Manager  (Motor/Non-Motor)  both  in  commercial,  personal  lines  and  municipality  scheme. He  also  worked  for    Absa  Insurance  company  both  in  underwriting/claims  and  assumed  Team Leader  position  and  Management,  Guardrisk  as  a  Commercial  Claims  Manager  and  iWYZE  Direct  Distribution  member  of  the  Old  Mutual  Group,  where  he  was  the  Claims  Manager  and  Customer  Experience  Manager  (Complaints  and  Osti),  further  responsible  for  claims,  quality  assurance,  audits,  training  and  claims  cost  control.  He is  a  General  Adjuster  capable  of  providing  a  broad  spectrum  of services  relating  to  buildings,  crime  related  losses,  liability  and  large  and  complex  losses.  He  has also  dealt  with  the  management  of  catastrophic  type  claims.      

 

Policy
FLE South Africa (Pty) Ltd, recognises quality as a way of life to the overall benefit of it’s customers and employees. It is required of every single employee, to have the attitude of doing the right things the first time and by striving towards this goal, we will ensure even greater success and profitability. In order to fulfil this objective the management of FLE South Africa Pty Ltd is committed to ensure that this policy is understood and applied by all employees in conducting the business of the Company. The employees of FLE are committed to complete all project within their D dates and to make sure that each and every employee is aware of safety at the workareas at all times. We will therefore ensure effective workmanship, neat works and clean sites wherever we are busy with projects. The bottomline is that we meet the deadlines.